OnTrac Package Tracking
- Official Site
- ontrac.com
- Contact Number
- 1-800-334-5000
- [email protected]
You'll be redirected to 15track.com to complete your tracking.
About OnTrac
Following its 2022 merger with LaserShip, OnTrac now operates as part of a combined nationwide network covering 35+ US states, with a focus on rapid 1–2 day ground delivery for online retailers.
OnTrac Tracking Status Codes Explained
- Label Created
- The retailer has generated an OnTrac shipping label, but OnTrac hasn't received the package yet. Expect the next update within 24–48 hours.
- Package Received at Facility
- OnTrac now has the package at a sort centre and it's beginning to move through the network.
- In Transit
- The package is moving through OnTrac's network toward your delivery address.
- At Destination Facility
- The shipment has reached the OnTrac terminal closest to your delivery address and is being sorted for dispatch.
- Out for Delivery
- Your package is on a delivery vehicle heading to your address and should arrive today.
- Delivery Attempted
- A delivery attempt was made but the package couldn't be handed over. Look for a notice or check back the following business day.
- Delivered
- OnTrac has recorded the package as delivered to the destination address.
- Delayed
- Your package is running behind schedule. Transit should resume once the hold-up clears.
- Delivery Exception
- An issue such as an incorrect address, closed business, or access problem has affected delivery. Check your email for details.
Useful Links
Frequently Asked Questions
How do I track a package shipped via OnTrac?
Enter your OnTrac tracking number in the search box above and click "Track Now". Most numbers are 15 digits and begin with "C" or "D".
What is the relationship between OnTrac and LaserShip?
Both brands now share a single parent company as of 2022. Depending on where a package originates and where it's headed, it may transfer between OnTrac and LaserShip operations.
Which US states does OnTrac cover?
OnTrac handles deliveries across 35 states. Its traditional footprint covers the West and Southwest, with East Coast reach expanding via the LaserShip integration.
How quickly does OnTrac deliver?
Within its service territory, OnTrac routinely achieves next-day or two-day ground delivery — often quicker than national carriers for regional routes.
What does "At destination facility" mean in OnTrac tracking?
The shipment has reached the OnTrac terminal closest to your delivery address. Sorting is underway for dispatch either the same day or the following business day.