DHL Express Package Tracking
- Official Site
- dhl.com
- Contact Number
- 1-800-225-5345
- [email protected]
You'll be redirected to 15track.com to complete your tracking.
About DHL Express
A division of Deutsche Post, DHL Express connects businesses and consumers across more than 220 countries, moving around 484 million parcels around the globe each year.
DHL Express Tracking Status Codes Explained
- Shipment Information Received
- DHL has received the shipment details from the sender. A 10-digit waybill number is generated, but the parcel hasn't been picked up yet.
- Shipment Picked Up
- A DHL Express courier has collected the package from the sender.
- Processed at Location
- Your shipment has been scanned at a DHL facility as it moves through the network.
- Departed Facility
- The shipment has left the indicated DHL hub and is on the way to the next facility or destination country.
- Arrived at Sort Facility
- The shipment has reached a DHL Express sorting centre and will be re-sorted for onward transit.
- Clearance Processing Complete
- Your shipment has successfully cleared customs and is cleared for onward delivery.
- Shipment on Hold
- The package has been paused at a checkpoint, often awaiting customs information, extra documents, or payment of duties.
- Arrived at Delivery Facility
- The shipment has reached the DHL facility nearest to the recipient's address and is being prepared for final delivery.
- With Delivery Courier
- A DHL courier is on the road with your package and expects to deliver it today.
- Delivered
- The shipment has been successfully delivered and signed for at the destination address.
- Delivery Attempted
- A delivery attempt was made but no one was available to receive the package. DHL will reattempt or contact the recipient.
- Returned to Shipper
- The shipment is being sent back to the sender — typically after customs issues, consignee refusal, or repeated unsuccessful delivery attempts.
DHL Express Delivery Times & Service Options
DHL Express 9:00
1–2 business daysEarliest DHL option — guaranteed delivery by 9 a.m. the next possible business day.
DHL Express 10:30
1–2 business daysTime-definite international delivery by 10:30 a.m. for priority shipments.
DHL Express 12:00
1–2 business daysTime-definite international delivery by noon the next possible business day.
DHL Express Worldwide
1–3 business daysDoor-to-door international express shipping to and from over 220 countries.
DHL Economy Select
2–5 business daysCost-effective international road freight for non-urgent shipments within Europe.
Useful Links
Frequently Asked Questions
How do I track my DHL Express shipment?
Enter your DHL Air Waybill (AWB) number in the field above and click "Track Now" to see the latest update.
What format does a DHL tracking number take?
DHL Express AWB numbers are 10 digits long. DHL eCommerce and Global Mail use extended formats — typically starting with "GM" followed by additional digits.
How quickly does DHL Express deliver internationally?
For time-critical sends, DHL Express generally arrives within 1–3 business days. Standard international options take 4–7 business days, depending on origin and destination.
My DHL tracking says "Clearance processing complete" — what does that mean?
This status confirms your shipment passed customs inspection in the destination country and has been handed off to the local delivery operation.
Will DHL deliver my parcel on a Saturday or Sunday?
Standard DHL Express service runs Monday to Friday. Saturday delivery can be arranged in most large cities for an additional fee.