Cainiao Package Tracking

To track your order, enter your tracking number into the Cainiao tracking portal or your retailer's Order Details section. For international shipments, once the parcel arrives in your country, you can often use the same tracking number on your local postal service's website for more specific last-mile delivery updates.

Tracking is generally reliable but may experience delays during handovers. Information is most precise while the package is within the Cainiao network. Once transferred to customs or local carriers, updates might lag. Allow 24-48 hours for the system to reflect physical movement or changes in custody.

Statuses often pause during customs clearance, international transit, or handovers to local couriers. If your package remains In Transit for several days without a change, it is likely moving between major hubs or awaiting processing. Updates typically resume once the parcel is scanned at the next regional sorting facility.

First, check for typos. New tracking numbers can take 3-5 business days to become active after a seller generates the label. If the number remains invalid after a week, contact the seller directly to verify the code or confirm that the package has been physically dispatched.

Since Cainiao is a logistics orchestrator, you should first contact the platform where you purchased the item, such as AliExpress, via their Help Center or live chat. For issues regarding the final delivery, contacting the local postal service or courier assigned to the final leg is usually more effective.